Home / Companies / Blue Cross Blue Shield of Massachusetts
What does this mean for workers? Blue Cross Blue Shield of Massachusetts's move touches 3 jobs, which together employ about 1.5 million people in the U.S. Across them, AI and robots already touch between 1h 12m (claims adjusters, examiners, and investigators) and 3h 3m (medical secretaries and administrative assistants) of a typical 8-hour shift. A single company's move is an early signal for these jobs, and the time cards show how far the change has spread nationally.
A plan is a stated intention with a timeline, not yet in use.
On the floor
- Blue Cross MA and Tufts Medicine to automate prior authorization with AI
Blue Cross Blue Shield of Massachusetts and Tufts Medicine will use Humata Health's AI to automate prior authorization for select imaging such as MRIs, with launch targeted for early 2027. Requests that need more information or do not meet criteria go to clinician review.
Becker's Payer Issues · Insurance Claims and Policy Processing Clerks, Claims Adjusters, Examiners, and Investigators, Medical Secretaries and Administrative Assistants
Jobs affected
- Insurance Claims and Policy Processing Clerks1h 20m of 8h touched · 214,000 workers · $49k · -1.9% by 2035Where AI or robots show up most: Process and record new insurance policies and claims (40m a shift, often handed to AI)
- Claims Adjusters, Examiners, and Investigators1h 12m of 8h touched · 324,000 workers · $78k · -5.5% by 2035Where AI or robots show up most: Examine claims forms and other records to determine insurance coverage (42m a shift, often handed to AI)
- Medical Secretaries and Administrative Assistants3h 3m of 8h touched · 962,000 workers · $46k · +4.8% by 2035Where AI or robots show up most: Answer telephones and direct calls to appropriate staff (1h 22m a shift, often handed to AI)