Home / Companies / WellSpan Health
1Rolling out
0Pilots
0Pulled back
0Plans and forecasts
2Jobs affected
Jul 2026First tracked
On the floor
- WellSpan's AI voice agent handles over 160,000 patient calls a month
WellSpan Health expanded its partnership with Hippocratic AI. Its voice agent, Ana, answers inbound calls, schedules primary care visits and answers common questions. WellSpan says the goal is to ease administrative work for its teams.
GlobeNewswire (WellSpan press release) · Medical Secretaries and Administrative Assistants, Receptionists and Information Clerks
Jobs affected
HumanWith AIAIRobot
- Medical Secretaries and Administrative Assistants3h 4m of 8h touched · 962,000 workers · $46k · +4.8% by 2035Where AI or robots show up most: Answer telephones and direct calls to appropriate staff (1h 22m a shift, AI on its own)
- Receptionists and Information Clerks3h 40m of 8h touched · 910,000 workers · $38k · -1.7% by 2035Where AI or robots show up most: Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments (1h 47m a shift, AI on its own)