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What is Encore Capital Group doing with AI?

1 tracked update since May 7, 2026 (1 pilot), affecting 1 job: Bill and Account Collectors.

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Time card: Bill and Account Collectors →

Home / Companies / Encore Capital Group

0Rolling out

1Pilots

0Pulled back

0Plans and forecasts

1Jobs affected

May 2026First tracked

On the floor

May 7, 2026Pilot
Encore pilots AI tools but says voice AI cannot yet handle collection calls
Encore said it is piloting AI tools and more than 50% of new payments now occur digitally. CEO Ashish Masih said collection calls are complex and current voice AI is not fully equipped to handle them.
accountsrecovery.net · Bill and Account Collectors

Jobs affected

HumanWith AIAIRobot

Bill and Account Collectors2h 38m of 8h touched · 159,000 workers · $47k · -10.4% by 2035Where AI or robots show up most: Record information about financial status of customers and status of collection efforts (1h 9m a shift, AI on its own)