1Rolling out
0Pilots
0Pulled back
0Plans and forecasts
2Jobs affected
May 2026First tracked
What does this mean for workers? Better.com's move touches 2 jobs, which together employ about 439,000 people in the U.S. Across them, AI and robots already touch between 1h 34m (loan interviewers and clerks) and 1h 43m (loan officers) of a typical 8-hour shift. A single company's move is an early signal for these jobs, and the time cards show how far the change has spread nationally.
Rolling out means it is in use and spreading to more locations or teams.
On the floor
- Better.com's AI loan agent Betsy resolves 35% of borrower inquiries alone
Better.com's AI agent Betsy handled nearly 100,000 mortgage calls a month in 2025 and resolved 35.5% of inquiries with no human. Better says AI voice automation cut its average cost to originate by 41%, per an ElevenLabs case study.
Jobs affected
HumanWith AIAIRobot
- Loan Officers1h 43m of 8h touched · 274,000 workers · $77k · +1.1% by 2035Where AI or robots show up most: Explain to customers the different types of loans and credit options that are available, as well as the terms of those services (34m a shift, AI on its own)
- Loan Interviewers and Clerks1h 34m of 8h touched · 165,000 workers · $50k · -2.4% by 2035Where AI or robots show up most: Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts (50m a shift, AI on its own)