Who's on the clock?

What can customer service representatives switch to?

4 jobs with similar skills where less of the shift is touched by AI or robots.

Time card for credit authorizers, checkers, and clerks: 1h 22m of an 8-hour shift touched by AI or robotsTime card: Credit Authorizers, Checkers, and Clerks →

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What can customer service representatives switch to? AI or robots touch about 6h of a typical 8-hour shift for customer service representatives, nearly all of it on tasks AI or robots have done on their own somewhere. The jobs below use many of the same skills, and less of their day is touched today. The closest fit is credit authorizers, checkers, and clerks: 1h 22m touched, with median pay 12% higher.

Matches come from O*NET's ratings of the skills, knowledge and work activities each job uses. "To build up" lists the skills each option rates as clearly more important than customer service representatives do today. "Touched" is time on tasks with documented AI use or robots working in real workplaces. Treat these as starting points: pay, openings and requirements differ by state.

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Same training or less

HumanWith AIAIRobot
  1. Credit Authorizers, Checkers, and ClerksRelated skills · 1h 22m touched (vs 6h) · $50k · -7.4% by 2035 · high school diploma, some trainingShared skills: Speaking, Service Orientation, Time ManagementNo big skill gaps
  2. Receptionists and Information ClerksRelated skills · 3h 40m touched (vs 6h) · $38k · -1.7% by 2035 · high school diploma, some trainingShared skills: Service Orientation, Speaking, Active ListeningNo big skill gaps
  3. TelemarketersRelated skills · 4h 19m touched (vs 6h) · $35k · -21.4% by 2035 · high school diploma, some trainingShared skills: Service Orientation, Active Listening, NegotiationTo build up: Persuasion

With more training

  1. New Accounts ClerksRelated skills · 2h 19m touched (vs 6h) · $48k · -6.5% by 2035 · vocational school or associate's degreeShared skills: Active Listening, Service Orientation, SpeakingNo big skill gaps

Before you switch

See the full time card for customer service representatives first: many tasks there still need a person, and learning AI tools for the rest can be its own way forward. For pay where you live, open any job above and pick your state.