What changed for AI at work in March 2025? We tracked 5 company moves on AI and robots at work in March 2025: 5 plans or forecasts. That's down from 6 in February 2025. The jobs named most were in office and admin, management and business and finance.
What changed on the clocks? 0 of these moves were in real use (rollouts and pilots) and 5 were announcements, plans or forecasts. None of them moved a job's clock: company news is logged here, but clocks only change when new research data comes out (see each job's Clock history).
Each move is checked against its source before it goes on the site. Stages describe what a company actually did, from announcements to pilots, rollouts and pullbacks. The jobs below link to their time cards, which show how much of a typical shift AI and robots touch.
Jobs in the news this month
- Customer Service Representatives2 moves this month · 6h of the shift touched
- Accountants and Auditors1 move this month · 2h 42m of the shift touched
- Bookkeeping, Accounting, and Auditing Clerks1 move this month · 1h 58m of the shift touched
- Food Service Managers1 move this month · 55m of the shift touched
- Information Security Analysts1 move this month · 4h 17m of the shift touched
Every move, newest first
- Microsoft unveils Security Copilot agents for phishing and alert triage
Microsoft announced Security Copilot agents including a Phishing Triage Agent and Alert Triage Agents, plus five partner-built agents, available for preview in April 2025.
- Deloitte launches Zora AI agents and uses them for its own expenses
Deloitte unveiled Zora AI, digital agents for finance, supply chain and customer service work such as expense and invoice processing. Deloitte said using the finance version on its own expense management cut costs 25% and raised productivity 40%.
AI Business · Bookkeeping, Accounting, and Auditing Clerks, Accountants and Auditors
- Yum Brands plans AI action plans for managers at 500 restaurants
Yum said AI agents will give restaurant managers personalized action plans and computer vision will support back-of-house labor management. It planned a rollout to 500 Pizza Hut, Taco Bell, KFC and Habit Burger restaurants in Q2 2025.
- Cisco launches Webex AI Agent to answer routine customer questions
Cisco announced Webex AI Agent, a self-service agent that handles routine, high-volume customer questions around the clock alongside human agents. General availability was planned for March 31, 2025.
- Gartner: AI agents will resolve 80% of common service issues by 2029
Gartner predicts agentic AI will autonomously resolve 80% of common customer service issues without human intervention by 2029. It expects operational costs to fall by 30%.