Home / Tasks / Confer with customers or users to assess problems
None of the 16 jobs that do this have AI or robot evidence for it yet. Jobs spend a median of 32m of an 8-hour shift on it, and about 1.7 million U.S. workers hold these jobs.
Every job that does this
Each job words the task its own way. Minutes are that job's estimate for a typical shift; the label is the evidence for that job's version.
| Job and its version of the task | Per shift | Evidence |
|---|---|---|
| Farm Equipment Mechanics and Service TechniciansExamine and listen to equipment, read inspection reports, and confer with customers to locate and diagnose malfunctions. | 56m | No evidence yet |
| Motorcycle MechanicsListen to engines, examine vehicle frames, or confer with customers to determine nature and extent of malfunction or damage. | 53m | No evidence yet |
| Audiovisual Equipment Installers and RepairersConfer with customers to determine the nature of problems or to explain repairs. | 44m | No evidence yet |
| Outdoor Power Equipment and Other Small Engine MechanicsObtain problem descriptions from customers, and prepare cost estimates for repairs. | 37m | No evidence yet |
| Recreational Vehicle Service TechniciansConfer with customers, read work orders, or examine vehicles needing repair to determine the nature and extent of damage. | 36m | No evidence yet |
| Electronic Equipment Installers and Repairers, Motor VehiclesConfer with customers to determine the nature of malfunctions. | 32m | No evidence yet |
| Computer, Automated Teller, and Office Machine RepairersConverse with customers to determine details of equipment problems. | 32m | No evidence yet |
| Watch and Clock RepairersGather information from customers about a timepiece's problems and its service history. | 32m | No evidence yet |
| Heating, Air Conditioning, and Refrigeration Mechanics and InstallersDiscuss heating or cooling system malfunctions with users to isolate problems or to verify that repairs corrected malfunctions. | 30m | No evidence yet |
| Home Appliance RepairersTalk to customers or refer to work orders to establish the nature of appliance malfunctions. | 26m | No evidence yet |
| Electrical and Electronics Installers and Repairers, Transportation EquipmentConfer with customers to determine the nature of malfunctions. | 24m | No evidence yet |
| Manufactured Building and Mobile Home InstallersConfer with customers or read work orders to determine the nature and extent of damage to units. | 24m | No evidence yet |
| Electrical and Electronics Repairers, Commercial and Industrial EquipmentConsult with customers, supervisors, or engineers to plan layout of equipment or to resolve problems in system operation or maintenance. | 24m | No evidence yet |
| Security and Fire Alarm Systems InstallersConsult with clients to assess risks and to determine security requirements. | 18m | No evidence yet |
| Automotive Service Technicians and MechanicsConfer with customers to obtain descriptions of vehicle problems and to discuss work to be performed and future repair requirements. | 12m | No evidence yet |
| Automotive Body and Related RepairersRead specifications or confer with customers to determine the desired custom modifications for altering the appearance of vehicles. | 6m | No evidence yet |
How to read this
This task type comes from O*NET's detailed work activities, which link similar tasks across jobs. A label applies to one job's version of the task: AI use comes from real AI conversations (Anthropic Economic Index) and robot evidence from deployments in real workplaces. "No evidence yet" may just mean the task is rare in the data. How we keep time.
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