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What does this mean for workers? JPMorgan Chase's moves touch 3 jobs, which together employ about 5.4 million people in the U.S. Across them, AI and robots already touch between 4h 30m (general office clerks) and 6h (customer service representatives) of a typical 8-hour shift. A single company's move is an early signal for these jobs, and the time cards show how far the change has spread nationally.
Rolling out means it is in use and spreading to more locations or teams. A forecast is a prediction about jobs or work, not an action.
On the floor
- JPMorgan's LLM Suite reaches about 250,000 employees
About 250,000 JPMorgan employees have access to LLM Suite and roughly half use it daily. In a demo it produced a five-page investment banking deck in about 30 seconds, work junior bankers previously needed hours for.
- JPMorgan's Marianne Lake forecasts 10% operations headcount cut from AI
At JPMorgan's investor day, executive Marianne Lake forecast that AI-driven efficiency could reduce headcount in some operations by 10% over five years. The bank's 2025 technology budget is $18 billion.
Nasdaq · General Office Clerks, Customer Service Representatives
Jobs affected
- Financial and Investment Analysts5h 2m of 8h touched · 362,000 workers · $103k · +7.2% by 2035Where AI or robots show up most: Employ financial models to develop solutions to financial problems or to assess the financial or capital impact of transactions (59m a shift, AI on its own)
- General Office Clerks4h 30m of 8h touched · 2.5 million workers · $45k · -6% by 2035Where AI or robots show up most: Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints (1h 1m a shift, AI on its own)
- Customer Service Representatives6h of 8h touched · 2.6 million workers · $45k · -5.3% by 2035Where AI or robots show up most: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints (3h a shift, AI on its own)