What does this mean for workers? Zocdoc's move touches 2 jobs, which together employ about 1.9 million people in the U.S. Across them, AI and robots already touch between 3h 3m (medical secretaries and administrative assistants) and 3h 40m (receptionists and information clerks) of a typical 8-hour shift. A single company's move is an early signal for these jobs, and the time cards show how far the change has spread nationally.
Announced means the company said it would do this; nothing is running yet.
On the floor
- Zocdoc launches Zo, an AI phone assistant that books patient appointments
Zocdoc launched Zo, an AI assistant that answers patient scheduling calls around the clock. Practices pay $2 for each appointment Zo schedules on its own.
Newsweek · Medical Secretaries and Administrative Assistants, Receptionists and Information Clerks
Jobs affected
- Medical Secretaries and Administrative Assistants3h 3m of 8h touched · 962,000 workers · $46k · +4.8% by 2035Where AI or robots show up most: Answer telephones and direct calls to appropriate staff (1h 22m a shift, AI on its own)
- Receptionists and Information Clerks3h 40m of 8h touched · 910,000 workers · $38k · -1.7% by 2035Where AI or robots show up most: Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments (1h 47m a shift, AI on its own)