Home / Tasks / Advise customers on the use of products or services
In 12 of the 20 jobs that do this, AI or robots already show up on it, most often as work people hand to AI. In the other 8, there's no evidence yet. Jobs spend a median of 17m of an 8-hour shift on it, and about 8.8 million U.S. workers hold these jobs.
Every job that does this
Each job words the task its own way. Minutes are that job's estimate for a typical shift; the label is the evidence for that job's version.
| Job and its version of the task | Per shift | Evidence |
|---|---|---|
| Sales Representatives of ServicesConsult with clients after sales or contract signings to resolve problems and provide ongoing support. | 55m | With AI |
| Sales Representatives, Wholesale and ManufacturingConsult with clients after sales or contract signings to resolve problems and to provide ongoing support. | 42m | Often handed to AI |
| Radio Frequency Identification Device SpecialistsProvide technical support for radio frequency identification device (RFID) technology. | 31m | No evidence yet |
| Sales EngineersProvide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment. | 26m | Often handed to AI |
| Robotics EngineersProvide technical support for robotic systems. | 24m | Often handed to AI |
| Retail SalespersonsDescribe merchandise and explain use, operation, and care of merchandise to customers. | 23m | Often handed to AI |
| Electrical and Electronic Engineering Technologists and TechniciansProvide user applications or engineering support or recommendations for new or existing equipment with regard to installation, upgrades, or enhancements. | 18m | With AI |
| Electronics EngineersProvide technical support or instruction to staff or customers regarding electronics equipment standards. | 18m | Often handed to AI |
| Mechanical EngineersProvide technical customer service. | 17m | Often handed to AI |
| Sales Representatives, Wholesale and Manufacturing, Technical and Scientific ProductsProvide customers with ongoing technical support. | 17m | Often handed to AI |
| Precision Agriculture TechniciansRecommend best crop varieties or seeding rates for specific field areas, based on analysis of geospatial data. | 17m | No evidence yet |
| Counter and Rental ClerksRecommend and provide advice on a wide variety of products and services. | 15m | Often handed to AI |
| Parts SalespersonsAdvise customers on substitution or modification of parts when identical replacements are not available. | 13m | No evidence yet |
| Environmental Engineering Technologists and TechniciansWork with customers to assess the environmental impact of proposed construction or to develop pollution prevention programs. | 12m | No evidence yet |
| Computer Hardware EngineersAnalyze user needs and recommend appropriate hardware. | 12m | Often handed to AI |
| Nanosystems EngineersProvide technical guidance or support to customers on topics such as nanosystem start-up, maintenance, or use. | 11m | Often handed to AI |
| Exercise Trainers and Group Fitness InstructorsAdvise clients about proper clothing and shoes. | 8m | No evidence yet |
| Landscape ArchitectsProvide follow-up consultations for clients to ensure landscape designs are maturing or developing as planned. | 6m | No evidence yet |
| Bioengineers and Biomedical EngineersAdvise hospital administrators on the planning, acquisition, and use of medical equipment. | 6m | No evidence yet |
| Demonstrators and Product PromotersInstruct customers in alteration of products. | under 1m | No evidence yet |
How to read this
This task type comes from O*NET's detailed work activities, which link similar tasks across jobs. A label applies to one job's version of the task: AI use comes from real AI conversations (Anthropic Economic Index) and robot evidence from deployments in real workplaces. "No evidence yet" may just mean the task is rare in the data. How we keep time.
See all 250 shared tasks, or find any job on the big clock.