Home / Tasks / Gather customer or product information to determine customer needs
In 7 of the 16 jobs that do this, AI or robots already show up on it, most often as work people hand to AI. In the other 9, there's no evidence yet. Jobs spend a median of 37m of an 8-hour shift on it, and about 7.1 million U.S. workers hold these jobs.
Every job that does this
Each job words the task its own way. Minutes are that job's estimate for a typical shift; the label is the evidence for that job's version.
| Job and its version of the task | Per shift | Evidence |
|---|---|---|
| Travel AgentsConverse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. | 1h 48m | Often handed to AI |
| Sales Representatives, Wholesale and Manufacturing, Technical and Scientific ProductsVisit establishments to evaluate needs or to promote product or service sales. | 57m | No evidence yet |
| Solar Sales Representatives and AssessorsGather information from prospective customers to identify their solar energy needs. | 53m | No evidence yet |
| Retail SalespersonsGreet customers and ascertain what each customer wants or needs. | 46m | No evidence yet |
| Parts SalespersonsRead catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices. | 44m | No evidence yet |
| Insurance Sales AgentsInterview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage. | 40m | Often handed to AI |
| Counter and Rental ClerksGreet customers and discuss the type, quality, and quantity of merchandise sought for rental. | 37m | No evidence yet |
| Sales EngineersConfer with customers and engineers to assess equipment needs and to determine system requirements. | 37m | With AI |
| Web and Digital Interface DesignersConduct user research to determine design requirements and analyze user feedback to improve design quality. | 30m | No evidence yet |
| LegislatorsHear testimony from constituents, representatives of interest groups, board and commission members, and others with an interest in bills or issues under consideration. | 30m | No evidence yet |
| Advertising Sales AgentsObtain and study information about clients' products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance. | 30m | Often handed to AI |
| LogisticiansDevelop an understanding of customers' needs and take actions to ensure that such needs are met. | 23m | Often handed to AI |
| Securities, Commodities, and Financial Services Sales AgentsInterview clients to determine clients' assets, liabilities, cash flow, insurance coverage, tax status, or financial objectives. | 22m | No evidence yet |
| First-Line Supervisors of Non-Retail Sales WorkersVisit retailers and sales representatives to promote products and gather information. | 22m | No evidence yet |
| Real Estate Sales AgentsInterview clients to determine what kinds of properties they are seeking. | 20m | Often handed to AI |
| Demonstrators and Product PromotersLearn about competitors' products or consumers' interests or concerns to answer questions or provide more complete information. | 11m | Often handed to AI |
How to read this
This task type comes from O*NET's detailed work activities, which link similar tasks across jobs. A label applies to one job's version of the task: AI use comes from real AI conversations (Anthropic Economic Index) and robot evidence from deployments in real workplaces. "No evidence yet" may just mean the task is rare in the data. How we keep time.
See all 250 shared tasks, or find any job on the big clock.