Home / Tasks / Resolve customer complaints or problems
In 10 of the 21 jobs that do this, AI or robots already show up on it, most often as work people hand to AI. In the other 11, there's no evidence yet. Jobs spend a median of 30m of an 8-hour shift on it, and about 3.4 million U.S. workers hold these jobs.
Every job that does this
Each job words the task its own way. Minutes are that job's estimate for a typical shift; the label is the evidence for that job's version.
| Job and its version of the task | Per shift | Evidence |
|---|---|---|
| Spa ManagersRespond to customer inquiries or complaints. | 56m | Often handed to AI |
| Transportation, Storage, and Distribution ManagersResolve problems concerning transportation, logistics systems, imports or exports, or customer issues. | 42m | Often handed to AI |
| Social and Community Service ManagersProvide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints. | 39m | No evidence yet |
| Postmasters and Mail SuperintendentsResolve customer complaints. | 39m | Often handed to AI |
| Lodging ManagersAnswer inquiries pertaining to hotel policies and services, and resolve occupants' complaints. | 36m | Often handed to AI |
| Travel GuidesResolve any problems with itineraries, service, or accommodations. | 35m | Often handed to AI |
| First-Line Supervisors of Personal Service WorkersResolve customer complaints regarding worker performance or services rendered. | 35m | No evidence yet |
| Entertainment and Recreation ManagersResolve customer complaints regarding worker performance or services rendered. | 34m | No evidence yet |
| Gambling ManagersResolve customer complaints regarding problems, such as payout errors. | 34m | With AI |
| Property, Real Estate, and Community Association ManagersInvestigate complaints, disturbances, and violations and resolve problems, following management rules and regulations. | 32m | No evidence yet |
| LegislatorsRead and review concerns of constituents or the general public and determine if governmental action is necessary. | 30m | No evidence yet |
| Sales ManagersResolve customer complaints regarding sales and service. | 26m | Often handed to AI |
| Food Service ManagersInvestigate and resolve complaints regarding food quality, service, or accommodations. | 25m | Often handed to AI |
| First-Line Supervisors of Gambling Services WorkersRespond to and resolve patrons' complaints. | 23m | No evidence yet |
| Ushers, Lobby Attendants, and Ticket TakersSettle seating disputes or help solve other customer concerns. | 23m | No evidence yet |
| Funeral Home ManagersRespond to customer complaints, legal inquiries, payment negotiations, or other post-service matters. | 20m | No evidence yet |
| Claims Adjusters, Examiners, and InvestigatorsResolve complex, severe exposure claims, using high service oriented file handling. | 18m | No evidence yet |
| First-Line Supervisors of Passenger AttendantsApply customer feedback to service improvement efforts. | 17m | Often handed to AI |
| Hydroelectric Production ManagersRespond to problems related to ratepayers, water users, power users, government agencies, educational institutions, or other private or public power resource interests. | 17m | No evidence yet |
| First-Line Supervisors of Entertainment and Recreation WorkersApply customer feedback to service improvement efforts. | 12m | Often handed to AI |
| Locker Room, Coatroom, and Dressing Room AttendantsRefer guest problems or complaints to supervisors. | 8m | No evidence yet |
How to read this
This task type comes from O*NET's detailed work activities, which link similar tasks across jobs. A label applies to one job's version of the task: AI use comes from real AI conversations (Anthropic Economic Index) and robot evidence from deployments in real workplaces. "No evidence yet" may just mean the task is rare in the data. How we keep time.
See all 250 shared tasks, or find any job on the big clock.