Home / Tasks / Interview employees, customers, or others to collect information
In 4 of the 23 jobs that do this, AI or robots already show up on it, most often as work people hand to AI. In the other 19, there's no evidence yet. Jobs spend a median of 25m of an 8-hour shift on it, and about 4.8 million U.S. workers hold these jobs.
Every job that does this
Each job words the task its own way. Minutes are that job's estimate for a typical shift; the label is the evidence for that job's version.
| Job and its version of the task | Per shift | Evidence |
|---|---|---|
| InterviewersAsk questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency. | 1h 46m | Often handed to AI |
| New Accounts ClerksInterview customers to obtain information needed for opening accounts or renting safe-deposit boxes. | 1h 3m | No evidence yet |
| Patient RepresentativesInterview patients or their representatives to identify problems relating to care. | 1h 2m | No evidence yet |
| Credit Authorizers, Checkers, and ClerksInterview credit applicants by telephone or in person to obtain personal and financial data needed to complete credit report. | 44m | No evidence yet |
| Loan Interviewers and ClerksInterview loan applicants to obtain personal and financial data and to assist in completing applications. | 44m | Often handed to AI |
| Clinical Research CoordinatorsPerform specific protocol procedures such as interviewing subjects, taking vital signs, and performing electrocardiograms. | 42m | No evidence yet |
| Human Resources ManagersIdentify staff vacancies and recruit, interview, and select applicants. | 39m | No evidence yet |
| Government Programs Eligibility InterviewersInterview benefits recipients at specified intervals to certify their eligibility for continuing benefits. | 38m | No evidence yet |
| Purchasing ManagersLocate vendors of materials, equipment or supplies, and interview them to determine product availability and terms of sales. | 35m | Often handed to AI |
| Loss Prevention ManagersInvestigate or interview individuals suspected of shoplifting or internal theft. | 29m | No evidence yet |
| Insurance Claims and Policy Processing ClerksInterview clients and take their calls to provide customer service and obtain information on claims. | 27m | No evidence yet |
| Court, Municipal, and License ClerksQuestion applicants to obtain required information, such as name, address, or age, and record data on prescribed forms. | 25m | No evidence yet |
| Medical Secretaries and Administrative AssistantsInterview patients to complete documents, case histories, or forms, such as intake or insurance forms. | 25m | No evidence yet |
| Social and Community Service ManagersRecruit, interview, and hire or sign up volunteers and staff. | 22m | No evidence yet |
| Bill and Account CollectorsTrace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. | 19m | No evidence yet |
| Transportation, Storage, and Distribution ManagersInterview, select, and train warehouse and supervisory personnel. | 16m | No evidence yet |
| Lodging ManagersInterview and hire applicants. | 16m | No evidence yet |
| Occupational Health and Safety TechniciansConduct interviews to obtain information or evidence regarding communicable diseases or violations of health or sanitation regulations. | 13m | No evidence yet |
| Human Resources AssistantsInterview job applicants to obtain and verify information used to screen and evaluate them. | 12m | No evidence yet |
| Human Resources SpecialistsConduct exit interviews and ensure that necessary employment termination paperwork is completed. | 12m | No evidence yet |
| Gambling ManagersInterview and hire workers. | 11m | No evidence yet |
| Statistical AssistantsInterview people and keep track of their responses. | 6m | Often handed to AI |
| Funeral Home ManagersInterview and hire new employees. | 5m | No evidence yet |
How to read this
This task type comes from O*NET's detailed work activities, which link similar tasks across jobs. A label applies to one job's version of the task: AI use comes from real AI conversations (Anthropic Economic Index) and robot evidence from deployments in real workplaces. "No evidence yet" may just mean the task is rare in the data. How we keep time.
See all 250 shared tasks, or find any job on the big clock.