Home / Tasks / Respond to customer problems or complaints
In 5 of the 19 jobs that do this, AI or robots already show up on it, most often as work people hand to AI. In the other 14, there's no evidence yet. Jobs spend a median of 29m of an 8-hour shift on it, and about 10.1 million U.S. workers hold these jobs.
Every job that does this
Each job words the task its own way. Minutes are that job's estimate for a typical shift; the label is the evidence for that job's version.
| Job and its version of the task | Per shift | Evidence |
|---|---|---|
| Brokerage ClerksCorrespond with customers and confer with coworkers to answer inquiries, discuss market fluctuations, or resolve account problems. | 1h 35m | No evidence yet |
| General Office ClerksCommunicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. | 1h 1m | Often handed to AI |
| DispatchersConfer with customers or supervising personnel to address questions, problems, or requests for service or equipment. | 56m | No evidence yet |
| Customer Service RepresentativesResolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. | 40m | Often handed to AI |
| First-Line Supervisors of Office and Administrative Support WorkersResolve customer complaints or answer customers' questions regarding policies and procedures. | 34m | Often handed to AI |
| Bill and Account CollectorsAnswer customer questions regarding problems with their accounts. | 32m | No evidence yet |
| New Accounts ClerksInvestigate and correct errors upon customers' request, according to customer and bank records. | 32m | No evidence yet |
| Order ClerksReceive and respond to customer complaints. | 31m | Often handed to AI |
| Shipping, Receiving, and Inventory ClerksConfer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications. | 31m | No evidence yet |
| TellersResolve problems or discrepancies concerning customers' accounts. | 29m | No evidence yet |
| Administrative Services ManagersRepresent work unit at meetings or conferences and serve as liaison for requests or complaints. | 23m | No evidence yet |
| Receptionists and Information ClerksHear and resolve complaints from customers or the public. | 13m | Often handed to AI |
| Postal Service ClerksRespond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation. | 12m | No evidence yet |
| Ushers, Lobby Attendants, and Ticket TakersSearch for lost articles or for parents of lost children. | 11m | No evidence yet |
| Library TechniciansCollect fines and respond to complaints about fines. | 7m | No evidence yet |
| Parking Enforcement WorkersInvestigate and answer complaints regarding contested parking citations, determining their validity and routing them appropriately. | 6m | No evidence yet |
| Billing and Posting ClerksReturn checks to customers or retrieve checks returned to customers in error, adjusting accounts and answering inquiries about errors as necessary. | 6m | No evidence yet |
| HydrologistsInvestigate complaints or conflicts related to the alteration of public waters, gathering information, recommending alternatives, informing participants of progress, and preparing draft orders. | 6m | No evidence yet |
| Civil Engineering Technologists and TechniciansRespond to public suggestions and complaints. | 6m | No evidence yet |
How to read this
This task type comes from O*NET's detailed work activities, which link similar tasks across jobs. A label applies to one job's version of the task: AI use comes from real AI conversations (Anthropic Economic Index) and robot evidence from deployments in real workplaces. "No evidence yet" may just mean the task is rare in the data. How we keep time.
See all 250 shared tasks, or find any job on the big clock.