Home / Tasks / Explain regulations, policies, or procedures
In 10 of the 51 jobs that do this, AI or robots already show up on it, most often as work people hand to AI. In the other 41, there's no evidence yet. Jobs spend a median of 21m of an 8-hour shift on it, and about 12.0 million U.S. workers hold these jobs.
41No evidence yet
2With AI
8Often handed to AI
Every job that does this
Each job words the task its own way. Minutes are that job's estimate for a typical shift; the label is the evidence for that job's version.
| Job and its version of the task | Per shift | Evidence |
|---|---|---|
| Insurance UnderwritersWrite to field representatives, medical personnel, or others to obtain further information, quote rates, or explain company underwriting policies. | 1h 40m | No evidence yet |
| Patient RepresentativesExplain policies, procedures, or services to patients using medical or administrative knowledge. | 1h 27m | Often handed to AI |
| Tax Examiners and Collectors, and Revenue AgentsConfer with taxpayers or their representatives to discuss the issues, laws, and regulations involved in returns, and to resolve problems with returns. | 49m | No evidence yet |
| Reservation and Transportation Ticket Agents and Travel ClerksAnswer inquiries regarding information, such as schedules, accommodations, procedures, or policies. | 49m | No evidence yet |
| First-Line Supervisors of Personal Service WorkersTrain workers in proper operational procedures and functions and explain company policies. | 42m | No evidence yet |
| New Accounts ClerksInform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit. | 38m | No evidence yet |
| Human Resources AssistantsExplain company personnel policies, benefits, and procedures to employees or job applicants. | 37m | Often handed to AI |
| Postal Service ClerksAnswer questions regarding mail regulations and procedures, postage rates, and post office boxes. | 37m | No evidence yet |
| Equal Opportunity Representatives and OfficersInterpret civil rights laws and equal opportunity regulations for individuals or employers. | 37m | With AI |
| Freight ForwardersInform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments. | 36m | No evidence yet |
| Amusement and Recreation AttendantsProvide information about facilities, entertainment options, and rules and regulations. | 36m | Often handed to AI |
| First-Line Supervisors of Office and Administrative Support WorkersResolve customer complaints or answer customers' questions regarding policies and procedures. | 34m | Often handed to AI |
| Locker Room, Coatroom, and Dressing Room AttendantsAnswer customer inquiries or explain cost, availability, policies, and procedures of facilities. | 33m | No evidence yet |
| First-Line Supervisors of Helpers, Laborers, and Material Movers, HandTransmit and explain work orders to laborers. | 32m | No evidence yet |
| Government Programs Eligibility InterviewersAnswer applicants' questions about benefits and claim procedures. | 32m | Often handed to AI |
| Credit CounselorsExplain services or policies to clients, such as debt management program rules, advantages and disadvantages of using services, or creditor concession policies. | 31m | No evidence yet |
| Gambling Cage WorkersProvide customers with information about casino operations. | 26m | Often handed to AI |
| Court, Municipal, and License ClerksAnswer questions or provide advice to the public regarding licensing policies, procedures, or regulations. | 25m | No evidence yet |
| Environmental Compliance InspectorsInform individuals and groups of pollution control regulations and inspection findings, and explain how problems can be corrected. | 25m | No evidence yet |
| Human Resources SpecialistsInterpret and explain human resources policies, procedures, laws, standards, or regulations. | 24m | Often handed to AI |
| Exercise Trainers and Group Fitness InstructorsExplain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment. | 24m | No evidence yet |
| Recycling CoordinatorsMake presentations to educate the public on how to recycle or on the environmental advantages of recycling. | 24m | No evidence yet |
| First-Line Supervisors of Security WorkersExplain company policies and procedures to staff using oral or written communication. | 24m | No evidence yet |
| First-Line Supervisors of Passenger AttendantsExplain and demonstrate work tasks to new workers or assign training tasks to experienced workers. | 23m | No evidence yet |
| Passenger AttendantsExplain and demonstrate safety procedures and safety equipment use. | 22m | No evidence yet |
| InterviewersExplain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension. | 21m | No evidence yet |
| Insurance Claims and Policy Processing ClerksProvide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors. | 20m | No evidence yet |
| Baggage Porters and BellhopsExplain the operation of room features, such as locks, ventilation systems, and televisions. | 19m | No evidence yet |
| Mail Clerks and Mail Machine OperatorsAnswer inquiries regarding shipping or mailing policies. | 19m | No evidence yet |
| Correspondence ClerksPresent clear and concise explanations of governing rules and regulations. | 19m | No evidence yet |
| Regulatory Affairs SpecialistsInterpret regulatory rules or rule changes and ensure that they are communicated through corporate policies and procedures. | 19m | Often handed to AI |
| Transportation InspectorsAdvise crews in techniques of stowing dangerous and heavy cargo. | 18m | No evidence yet |
| EconomistsExplain economic impact of policies to the public. | 18m | No evidence yet |
| Probation Officers and Correctional Treatment SpecialistsInform offenders or inmates of requirements of conditional release, such as office visits, restitution payments, or educational and employment stipulations. | 18m | No evidence yet |
| Entertainment and Recreation ManagersExplain rules and regulations of facilities and entertainment attractions to customers. | 17m | No evidence yet |
| Recreation WorkersGreet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation. | 17m | No evidence yet |
| Tour Guides and EscortsDistribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites. | 17m | No evidence yet |
| Tax PreparersExplain federal and state tax laws to individuals and companies. | 16m | With AI |
| Billing and Posting ClerksAnswer inquiries regarding rates, routing, or procedures. | 13m | No evidence yet |
| First-Line Supervisors of Entertainment and Recreation WorkersInform workers about interests or special needs of specific groups. | 12m | No evidence yet |
| First-Line Supervisors of Gambling Services WorkersExplain and interpret house rules, such as game rules or betting limits, for patrons. | 12m | No evidence yet |
| Postal Service Mail CarriersAnswer customers' questions about postal services and regulations. | 11m | No evidence yet |
| First-Line Supervisors of Material-Moving Machine and Vehicle OperatorsInterpret transportation or tariff regulations, shipping orders, safety regulations, or company policies and procedures for workers. | 11m | No evidence yet |
| Animal CaretakersObserve and caution children petting and feeding animals in designated areas to ensure the safety of humans and animals. | 7m | No evidence yet |
| Social and Human Service AssistantsExplain rules established by owner or management, such as sanitation or maintenance requirements or parking regulations. | 6m | No evidence yet |
| Executive Secretaries and Executive Administrative AssistantsInterpret administrative and operating policies and procedures for employees. | 6m | No evidence yet |
| Appraisers and Assessors of Real EstateExplain real and personal property taxes to property owners. | 6m | No evidence yet |
| Travel GuidesExplain hunting and fishing laws to groups to ensure compliance. | 6m | No evidence yet |
| Refuse and Recyclable Material CollectorsTag garbage or recycling containers to inform customers of problems, such as excess garbage or inclusion of items that are not permitted. | 6m | No evidence yet |
| Captains, Mates, and Pilots of Water VesselsAdvise ships' masters on harbor rules and customs procedures. | 5m | No evidence yet |
| TellersInform customers about foreign currency regulations and compute transaction fees for currency exchanges. | under 1m | No evidence yet |
How to read this
This task type comes from O*NET's detailed work activities, which link similar tasks across jobs. A label applies to one job's version of the task: AI use comes from real AI conversations (Anthropic Economic Index) and robot evidence from deployments in real workplaces. "No evidence yet" may just mean the task is rare in the data. How we keep time.
See all 250 shared tasks, or find any job on the big clock.